Glad you asked! Once you sign up for a plan, or package, we will contact you for a one time consultation. During the consultation, we will assess your needs and set up a monthly action plan. If you have a one-time package, we will get a handle on what your looking for. Once we know what your needs are, we assign a dedicated designer to work with you. The designer will send you an online request form for your requests and communicate with you frequently, sending you the files you need.
How exactly does this work?
What if I want to change my service or cancel?
We are very flexible and like to think of our clients as partners. You can cancel your service or change plans at any time. Email us or fill out the form on the home page choosing the “Cancel My Plan” option and we will make the changes for you.
What if I'm not happy with the work?
Each plan has a set number or revisions, however we take the time to really understand what it is your looking for and make sure that we are on the same page before we do any work. This is why we offer a consultation session with you. If, after the revisions, you still aren’t happy, you can request further revisions and we will assess what this means in terms of cost. We want to make sure you are 100% happy.
What if I don't want a package or monthly plan and have only one thing that I need?
No worries! Just fill out our form on the home page with a request for what you need and a representative will contact you.
Can you work with what I already have?
Absolutely. We can adhere to existing brand guidelines or work with files you already own. We can modify, redo, or add to anything you already have. Just get us the files!
Who owns the rights to the work?
You do. Unless you give us permission, we won’t post or share any of the work.
What is needed to get started?
Once you sign up and pay for a monthly plan or package, you have started. We count your sign up date as the start date. The payments are reoccurring for 1 year until you cancel. After a year, we will email you a request to renew your subscription. If you are getting a custom package or single design, half of the price upfront is needed for us to start the project. We will send you a link for the payment.
What if I need something quickly?
The plan you have will determine the turnaround time, however, if something comes up and you have an unexpected deadline, your designer will work with you to get something back sooner.
Are there limits on what kind of project you do?
Ask us! We stick to graphic design and web design mostly, however, our designers are multi- talented and may be able to accommate you.